Acceptable Usage Policy

What is an Acceptable usage policy?

The following list details all the uses of the internet service provided by Green Grass Broadband Ltd. (GGB) that we consider unacceptable – in other words, unfair usage.  GGB maintains and promotes a policy of fair and acceptable usage at all times, so please ensure that any use of GGB services, by yourself, or anyone in your household or office doesn’t in any way contradict the restrictions listed below.  Please ensure that anyone that uses your GGB internet service agrees with this Policy and is aware of their obligations under it. This extends to your children or members of your household or your employees or office workers or any one accessing the network through your home or office.

What can GGB services not be used for?

  1. Unlawful, fraudulent, criminal or otherwise illegal activities.
  1. Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person.
  1. Commercial purposes (unless you are a Home or Standard customer who is working from home as a sole trader in business on your own account or a Business customer in which case see below for limits on certain types of commercial use).
  1. Sending or uploading unsolicited emails, advertising or promotional materials, offering to sell any goods or services, or conducting or forwarding surveys, contests or chain letters except customers working from home as a sole trader in business on their own account are permitted to send marketing communications in accordance with the Privacy and Electronic Communications Regulations 2003 if sent in batches of no more than fifty (50) emails at any time, each individual campaign being sent to no more than five hundred (500) recipients, with no more than five (5) campaigns per month.
  1. Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by GGB or any other Internet user or person.
  1. Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.
  1. Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material.
  1. Anything that may disrupt or interfere with GGB’s network or services or cause a host or the network to crash.
  1. Launching “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network.
  1. Granting access to GGB to others not residing at or located at the premises at which these Internet services are provided.
  1. Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments, excessive use of Ultra or 4k HD TV streaming.
  1. Circumventing the user authentication or security process of a host or network.
  1. Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data.

What about security?

You are responsible for ensuring that any confidential account information held by you remains confidential so that the network cannot be used by any unauthorised person.

The Account information referred to includes, but is not limited to, those controlling access to (a) any computer hardware systems or networks; (b) any computer software or applications; or (c) any other services accessed by you in the use of either of the above.

You shall not disclose any account information to any third party, or use the same for any purpose connected with the improper use of the network including accessing or attempting to access other parts of the services for which you do not have access rights. You are responsible for taking all reasonable steps necessary to prevent a third party obtaining access to the network. You must immediately advise us if you become aware of any violation or suspected violation of these Security provisions.


What about usage by others without you knowing?

You are responsible for all uses made of GGB through your account (whether authorised or unauthorised) and for any breach of this Policy whether an unacceptable use occurs or is attempted, whether you knew or should have known about it, whether or not you carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that GGB is not responsible for any of your activities in using the network. Although the Internet is designed to appeal to a broad audience, it’s your responsibility to determine whether any of the content accessed via GGB is appropriate for children or others in your household or office to view or use.

Anything else you should know?

GGB does not accept the sending of Spam email through its services and reserves the right to block any emails that have the characteristics of spam. You’ll be contacted by GGB if any emails sent by you are blocked for this reason. Any spamming activity may result in suspension or termination of your service at GGB option and sole discretion.

What about excessive network usage?

If it is determined that any customers Internet activities are so excessive that other customers are detrimentally affected, GGB may give the customer generating the excessive web traffic a written warning (by email or otherwise). In extreme circumstances, should the levels of activity not immediately decrease after the warning, GGB may limit and/or terminate that customer’s services with immediate effect.

What happens if the Policy is breached?

If any customer’s use of these services constitutes a breach of this Policy, GGB may, at its option and discretion, either give the customer notice to stop the unacceptable use(s) or terminate that customer’s services (with or without notice as GGB considers appropriate). To report any illegal or unacceptable use of GGB, please send an email to